Delete your BuyOne account

This page explains how to delete your account for BUYONE AUTO GROUP (BuyOne), the trade app for licensed motor dealers in Australia.

How to delete your account

  1. 1Open the BuyOne app and sign in.
  2. 2Go to Settings.
  3. 3Under Account, tap Delete account.
  4. 4Confirm. Your account is deleted immediately.
If you are a dealership owner, deleting your account also deletes the accounts of any managers on your team.

What is deleted

  • Your name, email address and phone number
  • Your profile photo
  • Your operating states and notification settings
  • Your devices, so you are signed out everywhere and receive no further notifications
  • Quotes you have submitted on listings that have not been sold

What is kept

Records of completed vehicle purchases are kept. These are business records of a transaction between two parties and are retained for 5 years to meet Australian record-keeping obligations. Your personal details are removed from these records; only the dealership's involvement in the transaction remains.

Can't access the app?

If you cannot sign in, email support@buyoneautogroup.com from the email address on your account and we will delete it for you. We will respond within 30 days.

Account deletion is permanent and cannot be undone.